StumbleUpon | CallCenterVet's blog posts

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Fri, 02 May 2008 02:30:40 -0700

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http://CallCenterVet.stumbleupon.com/review/19364219/

Mon, 31 Mar 2008 09:00:00 -0700

Hi All,

You might have arrived here because I've added quite a few of you as my new friends. I've recently rediscovered how fun and useful stumble upon is. And I looking to make tons of friends here to share my discoveries online. I've been a blogger for quite some time now and I'm happy to say that it has grown in me. In less than 1 year, I have grown from 1 blog into a network of 4 blogs covering different topics. I'm also working on developing a 5th so I'll let you know soon. I wanted to show you the blogs that I've worked on diligently for the past few weeks and months. If you get a chance, please check them out and let me know what you think.

Thanks and Cheers to my friends!

My 2 new blogs:
http://www.buymedomains.com
http://www.sportsbloggers.org

My first 2 blogs:
http://www.callcenterblogger.com
http://www.olympicblogger.blogspot.com

http://CallCenterVet.stumbleupon.com/review/13014903/

Fri, 28 Sep 2007 14:17:11 -0700

Technorati Profile

http://CallCenterVet.stumbleupon.com/review/13004218/

Fri, 28 Sep 2007 05:55:41 -0700

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http://CallCenterVet.stumbleupon.com/review/11852109/

Wed, 15 Aug 2007 18:56:25 -0700

http://callcenterveteran.blogspot.com/

http://CallCenterVet.stumbleupon.com/review/11806161/

Mon, 13 Aug 2007 21:50:56 -0700

http://olympicblogger.blogspot.com/

http://CallCenterVet.stumbleupon.com/review/11620768/

Mon, 06 Aug 2007 06:45:12 -0700

Job Application Sucess Story

http://callcenterveteran.blogspot.com/
I'd like to share this comment/email from one of the people I referred to Hazel Chua of GENPACT. She successfully got hired by Wachovia GENPACT as an assistant manager and would going to the U.S. for training!

I am so happy to have made a difference to somebody's life through this small blog of mine. More than anything, I think success stories like this is how I measure my own blog's success. I will continue providing you with the latest in our callcenters here so that maybe one day some of you will get a great opportunity like Ms. Ladymenefunien. Continue reading my blog!

By the way, it is a trademark for GENPACT to send their pioneer leaders to the U.S. for training.

http://CallCenterVet.stumbleupon.com/review/11190678/

Wed, 18 Jul 2007 15:36:25 -0700

Call Center Success Stories
http://callcenterveteran.blogspot.com/2007/07/is-there-really-future.html

A lot of people have been saying " there's no future in working in a call center" or "it's a dead-end job". Even some people working in call centers are saying the same ignorant remark. But is it really? Hmmm...

Let me just share with you stories of people who have made it big in this industry. Please take note that all of these people started as agents in their call centers. They have either strived hard to achieve what they are right now or they searched and grabbed a big opportunity.

Success story number 1 - Vince, Senior Delivery Manager in RMH-NCO, Quezon City. Vince started in former Clientlogic as an agent. In roughly 5 years he stayed in CL, he rose through the ranks and in his last year in CL he was a Senior Operations Manager. Vince was probably the most experienced senior manager in his time in CL. Not to mention well-liked by all of the people he worked with in almost all of the accounts in CL. He was so good, he has handled several accounts with success and sometimes handled multiple accounts at a given time. Just like a good employee with a "regular" job, he persevered and found success through hard work and continuous improvement. A real role model for all callcenter agents.

Success story number 2 - Gae, Account Manager in Teleperformance Philippines, Pasig City. Gae started out in local Citibank collections. She moved to Etelecare where she spent most of her career in leadership. She is one of the most loved team leads. People loved the way she handled her teams and herself. After spending some time in Etelecare Cebu and with several years of leadership experience gained from Etelecare, she moved on to become an Account Manager in TP. The last update I had, she is handling 2 accounts for TP. Like Vince, she also started as an agent. She persevered and strived to be the best at what she does.

Success story number 3 - Nestor, Project Manager in Advanced Contact Solutions, Makati City. Nes started as an agent in VXI Phils. This guy, due to his innate leadership and management skills, did not spend too much time being an agent. He quickly rose through the ranks and achieved success in being a manager in several call centers he worked for. After he moved through a few call centers in Manila. He grabbed the biggest opportunity of his career yet. He was offered to lead the Verizon DSL account of ACS. Verizon being the biggest telecommunications company in the U.S. pays ACS well, therefore assuring Nestor and ACS a very good future. In less than two years, Nestor's account has grown in multi-folds in terms of number of employees. He has also expanded the account which now has a location in Lipa, Batangas. Nestor is a perfect example of somebody who searched for an opportunity and grabbed it.

These 3 people are only a handful of call center agents who persevered and found success in their call center career. Like in other job, one has to work hard, persevere and grab the opportunity when presented. Now who says there is no future in call center.

If you are a call center manager who'd like to share your success or if you feel proud of your manager and would like his/her success story featured here, email me a short but concise story about her career. I would gladly post it here to show people we do what we do because we are living proof!